I decided to go with heatandplumb because the item was advertised as in stock and available for all deliveries, especially next day. The website even pressurised me to purchase it within the next 10 minutes to get next day delivery.
Once the order was placed on Wednesday morning, before 12:00 Noon to take advantage of next day delivery I called them to make sure everything was in order. I was assured that the delivery would arrive on Friday.
Guess what, it is Friday and this afternoon I received an e-mail from heatandplumb informing me that the item I have purchased is discontinued.... whoopty f*****g do... my tap is leaking and I needed it urgently so I can replace it ASAP, even booked the plumber.
I have now made purchased from https://www.wayfair.co.uk/ which were extremely helpful however 4 days later and I am currently still waiting on the refund. It is amazing how someone can charge you for something they don't even have in stock.
**They have refunded me the following day once I have escalated my issue via PayPal. It is just annoying that I had to nag them to get it sorted.
I understand that there are issues and purchasing systems may be rubbish however don't encourage people to buy stuff "Next Day Delivery Available on *NEXTDAY*. Order in the next 0 days | 4 hrs | 32 mins."
If something is discontinued or out of stock why is it still available and why does it take 3 days for the customer to be informed?
This is extremely bad customer service. Would never order from them again.
HeatandPlumb.com | Pioneer Bathrooms Ltd - Address: 9 Dennis Lane, Stanmore, Middlesex, HA7 4JR | Phone: 0203 113 2122 |
Once the order was placed on Wednesday morning, before 12:00 Noon to take advantage of next day delivery I called them to make sure everything was in order. I was assured that the delivery would arrive on Friday.
Guess what, it is Friday and this afternoon I received an e-mail from heatandplumb informing me that the item I have purchased is discontinued.... whoopty f*****g do... my tap is leaking and I needed it urgently so I can replace it ASAP, even booked the plumber.
I have now made purchased from https://www.wayfair.co.uk/ which were extremely helpful however 4 days later and I am currently still waiting on the refund. It is amazing how someone can charge you for something they don't even have in stock.
**They have refunded me the following day once I have escalated my issue via PayPal. It is just annoying that I had to nag them to get it sorted.
I understand that there are issues and purchasing systems may be rubbish however don't encourage people to buy stuff "Next Day Delivery Available on *NEXTDAY*. Order in the next 0 days | 4 hrs | 32 mins."
If something is discontinued or out of stock why is it still available and why does it take 3 days for the customer to be informed?
This is extremely bad customer service. Would never order from them again.
HeatandPlumb.com | Pioneer Bathrooms Ltd - Address: 9 Dennis Lane, Stanmore, Middlesex, HA7 4JR | Phone: 0203 113 2122 |
